The Venus Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.

Call Venus:

Account Specialists are available 24 hours a day, 7 days a week.

In the U.S. call toll free 1-888-782-2224

Outside the U.S. call 1-904-997-4000. Call us anytime!

Accessibility Support: 1-888-782-2224

Dial 711 to obtain relay call assistance

Accessibility Policy

E-mail us:

Ask questions by e-mail at

Live chat help:

Ask questions live through our VENUS LIVE CHAT. You may chat with an Account Specialist 24 hours a day Monday through Friday. We are available 8am-10pm on Saturdays and 8am-12am on Sundays.

Contact us anytime by FAX:

You can easily fax in your order. Please send us the following information:

  • Your Venus Customer Number (located on the back of your catalog, if available)
  • The items you want ordered
  • Your sizing information
  • Your billing and shipping information
  • Your credit card information
  • Any special requests (optional)

In the U.S. fax toll-free 1-800-648-0411

Outside the U.S. call 1-904-641-0977

International callers: Call us with your order. We have Spanish-speaking representatives waiting for your call.

© 2018 Venus Fashion, Inc. All Rights Reserved.
11711 Marco Beach Drive Jacksonville, FL 32224